Refund policy

Return & Refund Policy

At this time, all purchases made through Orderly & Active are considered final sale. We do not accept returns, exchanges, or cancellations for change of mind, incorrect size/color selection, or unwanted items once an order has been placed.

Please review your order carefully before completing your purchase, including product details, color, size, quantity, and shipping information.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery at orderlyandactive@gmail.com.

Please include your order number, a brief description of the issue, and clear photos of the item and packaging when applicable.

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.

Final Sale Notice

By completing your purchase, you acknowledge and agree that all sales are final except in cases where an item arrives damaged, defective, incorrect, or incomplete.

Questions

For questions about your order, please contact us at orderlyandactive@gmail.com.